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Monitor a shared mailbox

  • 1.  Monitor a shared mailbox

    Posted Apr 15, 2019 05:20 PM
    Hi everyone-

    I am just diving into Flow here and am stumped on getting my flow to access a shared mailbox.

    Last week I set up a shared mailbox in O365 and assigned myself as one of the owners. I have followed articles and forums online on how to have it monitor the shared mailbox using Flow -- my goal is to copy any attachment to a SharePoint document library.

    Every time I attempt to connect to the shared mailbox in the Flow designer, this is the error I receive:


    I removed the extra semi-colon that it puts at the end of the mailbox name and I am also able to connect to it via Outlook and send/receive with no issue. Is there something else I am I doing wrong?

    Thank you.
    Joe

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    Joseph C. Markovich
    IT Manager
    Okaya Electric America
    Valparaiso IN
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  • 2.  RE: Monitor a shared mailbox

    Bronze Contributor
    Posted Apr 16, 2019 05:19 AM
    Add an additional connector by clicking on the elipses next to the trigger and sign into the shared mailbox using it's credentials

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    Nigel Irwin
    IT Manager
    1293562651
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  • 3.  RE: Monitor a shared mailbox

    Bronze Contributor
    Posted Apr 17, 2019 07:37 AM
      |   view attached
    There are to functions (one trigger, one action) in the Office 365 Outlook Connector that can interact with a shared mailbox:
    • [Trigger] When a new email arrives in a shared mailbox - initiates the Flow when a message arrives in a shared mailbox to which the Flow author has permissions. In the advanced options, you and add conditions to, for example, only run the Flow if the message has attachments.
    • [Action] Send an email from a shared mailbox (Preview) - sends a message from a shared mailbox for which the Flow author has "Send as" permissions.

    Shared mailboxes don't have a specific username and password, so you can't simply "add a connection" to them; you can only use the functions specifically designed to work with shared mailboxes. If you need more functionality, you may need to create the mailbox as a separate standalone mailbox with a username and password, then set permissions for those who need to access it. Realize that there is a significant difference between a shared mailbox and a mailbox that has been shared.

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    Chad Kealey
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  • 4.  RE: Monitor a shared mailbox

    Posted Apr 17, 2019 02:48 PM
    So, I have no idea what happened, but it magically started working all by itself.

    @Nigel Irwin there aren't any credentials to use because it is a shared mailbox -- not a regular mailbox that has been shared with others.

    Thanks.
    -Joe​

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    Joseph C. Markovich
    IT Manager
    Okaya Electric America
    Valparaiso IN
    ------------------------------